Terms of Service

1Scope & provider

These terms apply to the use of snaff.ai (website, app, reports, API), operated by snaff.ai, Alszeile 93, 1170 Wien, Österreich. By using the service you accept them.

2Service

snaff.ai analyzes public websites for Generative Engine Optimization (GEO) and on-page SEO and provides recommendations, reports and monitoring. Results are generated automatically and reflect the state at the time of the analysis.

We do not guarantee rankings, traffic or citations in search or AI engines; they depend on third parties.

3Account

You must be at least 16 years old. Keep your password and API keys secret and tell us immediately about any misuse. You are responsible for activities in your account.

4Plans & payment

The prices and features on the pricing page apply. Paid subscriptions are billed in advance for each billing period and renew automatically until cancelled. You can cancel at any time with effect from the end of the current period; one-time purchases do not renew. Payments are processed by Stripe.

5Right of withdrawal for consumers

Consumers in the EU may withdraw from a contract concluded online within 14 days without giving reasons. If you expressly request that we start providing the paid service before the end of this period, you acknowledge that the right of withdrawal expires once the service has been fully provided, and that you owe a proportionate amount for services already provided. To withdraw, an email to hello@snaff.ai is sufficient.

6Acceptable use

You may not use snaff.ai for unlawful purposes, spam, phishing or malware, to attack or overload websites or our service, or to circumvent limits and protective measures. Automated use is only allowed via the official API.

7Content & results

You may use the reports, fixes and case studies you create for yourself and your clients. Analyses of public websites may appear in anonymous, aggregated statistics and lists of recently checked domains.

8Availability

We aim for high availability but cannot guarantee uninterrupted access. Maintenance is announced in advance where possible. Features may evolve; we will not remove essential features of a paid plan during a running billing period.

9Liability

We are liable without limitation for intent and gross negligence and for personal injury. For slight negligence we are not liable, except towards consumers where the law does not permit this. Liability for lost profit and indirect damages is excluded towards entrepreneurs.

10Termination

You can delete your account at any time. We may suspend or terminate accounts that seriously or repeatedly violate these terms.

11Changes

We announce material changes at least 14 days in advance by email or in the app. If you do not object before they take effect, the new terms apply; we will point this out in the announcement.

12Governing law & jurisdiction

Austrian law applies, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection of your country of residence remains unaffected. For entrepreneurs, the place of jurisdiction is Vienna.